Product Details
At Onyu, every product is sourced directly from South Korea to ensure you receive 100% authentic Korean skincare, fresh inventory, and the latest products. Unlike traditional retailers, we carefully source your products after your order is placed, allowing us to deliver genuine Korean beauty products with excellent shelf life.
How Your Order is Delivered
Step 1 – Order Confirmation
- Once your order is placed, our team begins processing it with our trusted partners in South Korea.
Step 2 – International Shipping
- Your products are carefully packed and shipped from South Korea to Onyu's Quality Check & Dispatch Centre in India.
- This process typically takes 7–10 business days.
Step 3 – Quality Check & Domestic Delivery
- Once your order reaches our India facility, every product is verified for authenticity and packaging before dispatch.
- Your order is then shipped to your doorstep through our domestic courier partners, which usually takes 2–4 business days.
Estimated Delivery Time
The estimated delivery time for most orders is 12–15 business days from the date your order is placed.
Many orders may arrive sooner depending on:
- Flight availability
- Customs clearance
- Delivery location within India
- Courier partner timelines
Please note that delivery timelines are estimates and may occasionally be affected by customs inspections, severe weather, public holidays, or other unforeseen logistics delays.
Shipping Charges
Shipping charges are based on your total order value:
Order Value ( + Shipping Charge)
- Below ₹10,000 ( +₹99)
- ₹10,000 & Above FREE Shipping
Shipping charges are automatically calculated during checkout based on your cart value.
Why Do We Charge Shipping?
At Onyu, every order is imported directly from South Korea. Your products first travel internationally to our Quality Check & Dispatch Centre in India before being delivered to your doorstep. This allows us to provide:
- 🇰🇷 100% authentic Korean skincare
- ✨ Fresh inventory with longer shelf life
- 🌿 Latest Korean beauty launches
- 📦 Carefully inspected products before dispatch
Order Tracking
Once your order has been dispatched, you will receive a tracking link via email and/or SMS, allowing you to track your shipment until it reaches your doorstep.
Delivery Timeline
📦 Order Placed
⬇️
🇰🇷 Products Sourced & Shipped from South Korea
(7–10 Business Days)
⬇️
🇮🇳 Onyu Quality Check & Dispatch Centre
⬇️
🚚 Domestic Delivery to Your Doorstep
(2–4 Business Days)
⬇️
🎉 Enjoy Your Authentic Korean Skincare
Estimated Delivery: 12–15 Business Days
Important Information
- All products sold on Onyu are 100% authentic and sourced directly from South Korea.
- Every order undergoes a final quality check before being dispatched within India.
- Orders containing multiple products may be shipped together whenever possible.
- Delivery timelines are estimates and are not guaranteed.
- Once an order has been dispatched, the shipping address cannot be modified.
- Customers are responsible for providing a complete and accurate shipping address and contact details.
- If a shipment is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges for re-delivery may apply.
- Onyu is not responsible for delays caused by customs clearance, natural disasters, public holidays, courier service disruptions, or other events beyond our control.
Our Promise
We are committed to delivering authentic Korean skincare with the highest standards of quality and care. Every order is sourced directly from South Korea, carefully inspected at our India Quality Check & Dispatch Centre, and delivered safely to your doorstep so you can shop with complete confidence.
At Onyu.in, every order is carefully sourced directly from South Korea and processed with great care. To ensure a smooth and convenient shopping experience, eligible returns are accepted in accordance with the terms and conditions outlined in this Return & Refund Policy.
Returns
Approved return requests may be accepted for:
- Refunds
- Replacements or exchanges
All return requests are subject to our eligibility requirements and verification process.
Refunds
If your return request is approved for a refund:
- The product must meet all applicable return eligibility requirements.
- The eligible refund will be processed through the original payment method used for the order.
- No return processing fee will be deducted from the eligible refund amount.
Replacements & Exchanges
If you request a replacement or exchange:
- No return processing fee will be charged.
- The returned product will undergo a quality inspection.
- Once the product passes the inspection, the replacement product will be processed and shipped.
Return Process
Depending on the nature of the return, the process may involve:
- Return shipping and logistics
- Product handling
- Quality inspection
- Packaging and processing
Customers may be required to follow the return instructions provided by Onyu.in to ensure the return is processed successfully.
Important Notes
- Returns are free for eligible and approved return requests.
- Products that do not meet the requirements of this Return & Refund Policy may not qualify for a refund, replacement, or exchange.
- If a return is initiated due to an error by Onyu.in, such as receiving the wrong product or receiving a damaged product, the return will be handled after verification.
- All returns are subject to this Return & Refund Policy and the applicable eligibility requirements.
- Approval of a return request does not automatically guarantee a refund or replacement until the returned product has been verified and inspected, where applicable.
By placing an order on Onyu.in and submitting a return request, you acknowledge and agree to the terms of this Return & Refund Policy.
It is a bit irritating, but it soothes the skin and cleanses well, so I recommend it.
It cleanses really well, and the quality is high for the price. It's usually a bit expensive, so I was hesitant to buy it, but I'm so happy I got it for 9,900 won during the Onyu sale. It doesn't irritate my skin, and if you use it with the Seinhoo soothing ampoule and cream, all the sebum and oil get rid of!
It has a jelly-like texture, so it feels softer on the skin. It cleanses effectively but is incredibly moisturizing, which I love.
This is a product I use all the time, so I bought it to stock up since it was on sale. It is the best because it cleanses gently, moisturizes, and is non-irritating. In particular, the sponge that comes with it is also very soft and great.
It's really good. Very good. So good. I highly recommend it.
My daughter bought this and says it's good and is using it well. We plan to buy it again next time!
It leaves your face feeling slightly squeaky clean yet moisturized. It doesn't lather very well.
I usually struggle with sebum and impurities in my pores, so I was looking for a clay-type cleanser and decided to buy this. At first, I was intrigued by the fact that I could use it as both a clay mask and a cleanser, but I am satisfied with it because it is more versatile than I expected. The texture feels like soft clay, making it easy to spread on the skin. When washing it off, wetting the area and massaging creates a soft lather, allowing for a gentle rinse without any heaviness. I particularly liked how my skin felt neatly refined after using it around my nose or on areas where I was concerned about sebum. Since it is a clay product, I was worried my skin might feel too tight or dry after use, but it didn't feel as squeaky clean or dry as I expected. However, it didn't feel slippery or leave any residue, so I appreciated the refreshing finish. Applying a slightly thicker layer like a mask was great because it allowed me to provide intensive care on days when I was particularly concerned about my pores and sebum. I think a major advantage is that I can use it like a regular cleanser on busy days and as a mask depending on my skin condition, allowing for two types of care with just one product. Above all, I find myself reaching for this product consistently because it leaves my skin feeling smooth and clean after use. I think it is a good option for those who need to manage pores, sebum, and impurities but find overly harsh clay masks burdensome. I plan to continue using it on days when my skin feels stuffy or I am concerned about excess sebum. I would definitely repurchase this.
This is seriously a miracle product. If you use it on bumpy skin, the bumps disappear the very next day… It’s a repurchase item!!
It feels a bit dry after using it, but it's not severe, so it's fine.
I find it really useful for pore care because it allows me to take care of both a face mask and a cleanser at the same time. After use, sebum and oil are neatly controlled, and my skin feels moisturized and not tight even after washing.
My mom is really enjoying using it. She says she likes the cleaning power~!
I was able to start comfortably because the usage process wasn't burdensome from the beginning. I naturally got used to it through repeated use, and I didn't experience any particular inconvenience. I use it well in my daily life because I can utilize it effortlessly whenever needed.
My mom is really enjoying using it. She says she likes the cleaning power~!
It can be used for exfoliation, and I think it's great because it's not very irritating even for daily use!! I recommend it if you want to use it as an exfoliating mask as well!