Product Details
At Onyu, every product is sourced directly from South Korea to ensure you receive 100% authentic Korean skincare, fresh inventory, and the latest products. Unlike traditional retailers, we carefully source your products after your order is placed, allowing us to deliver genuine Korean beauty products with excellent shelf life.
How Your Order is Delivered
Step 1 – Order Confirmation
- Once your order is placed, our team begins processing it with our trusted partners in South Korea.
Step 2 – International Shipping
- Your products are carefully packed and shipped from South Korea to Onyu's Quality Check & Dispatch Centre in India.
- This process typically takes 7–10 business days.
Step 3 – Quality Check & Domestic Delivery
- Once your order reaches our India facility, every product is verified for authenticity and packaging before dispatch.
- Your order is then shipped to your doorstep through our domestic courier partners, which usually takes 2–4 business days.
Estimated Delivery Time
The estimated delivery time for most orders is 12–15 business days from the date your order is placed.
Many orders may arrive sooner depending on:
- Flight availability
- Customs clearance
- Delivery location within India
- Courier partner timelines
Please note that delivery timelines are estimates and may occasionally be affected by customs inspections, severe weather, public holidays, or other unforeseen logistics delays.
Shipping Charges
Shipping charges are based on your total order value:
Order Value ( + Shipping Charge)
- Below ₹10,000 ( +₹99)
- ₹10,000 & Above FREE Shipping
Shipping charges are automatically calculated during checkout based on your cart value.
Why Do We Charge Shipping?
At Onyu, every order is imported directly from South Korea. Your products first travel internationally to our Quality Check & Dispatch Centre in India before being delivered to your doorstep. This allows us to provide:
- 🇰🇷 100% authentic Korean skincare
- ✨ Fresh inventory with longer shelf life
- 🌿 Latest Korean beauty launches
- 📦 Carefully inspected products before dispatch
Order Tracking
Once your order has been dispatched, you will receive a tracking link via email and/or SMS, allowing you to track your shipment until it reaches your doorstep.
Delivery Timeline
📦 Order Placed
⬇️
🇰🇷 Products Sourced & Shipped from South Korea
(7–10 Business Days)
⬇️
🇮🇳 Onyu Quality Check & Dispatch Centre
⬇️
🚚 Domestic Delivery to Your Doorstep
(2–4 Business Days)
⬇️
🎉 Enjoy Your Authentic Korean Skincare
Estimated Delivery: 12–15 Business Days
Important Information
- All products sold on Onyu are 100% authentic and sourced directly from South Korea.
- Every order undergoes a final quality check before being dispatched within India.
- Orders containing multiple products may be shipped together whenever possible.
- Delivery timelines are estimates and are not guaranteed.
- Once an order has been dispatched, the shipping address cannot be modified.
- Customers are responsible for providing a complete and accurate shipping address and contact details.
- If a shipment is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges for re-delivery may apply.
- Onyu is not responsible for delays caused by customs clearance, natural disasters, public holidays, courier service disruptions, or other events beyond our control.
Our Promise
We are committed to delivering authentic Korean skincare with the highest standards of quality and care. Every order is sourced directly from South Korea, carefully inspected at our India Quality Check & Dispatch Centre, and delivered safely to your doorstep so you can shop with complete confidence.
At Onyu.in, every order is carefully sourced directly from South Korea and processed with great care. To ensure a smooth and convenient shopping experience, eligible returns are accepted in accordance with the terms and conditions outlined in this Return & Refund Policy.
Returns
Approved return requests may be accepted for:
- Refunds
- Replacements or exchanges
All return requests are subject to our eligibility requirements and verification process.
Refunds
If your return request is approved for a refund:
- The product must meet all applicable return eligibility requirements.
- The eligible refund will be processed through the original payment method used for the order.
- No return processing fee will be deducted from the eligible refund amount.
Replacements & Exchanges
If you request a replacement or exchange:
- No return processing fee will be charged.
- The returned product will undergo a quality inspection.
- Once the product passes the inspection, the replacement product will be processed and shipped.
Return Process
Depending on the nature of the return, the process may involve:
- Return shipping and logistics
- Product handling
- Quality inspection
- Packaging and processing
Customers may be required to follow the return instructions provided by Onyu.in to ensure the return is processed successfully.
Important Notes
- Returns are free for eligible and approved return requests.
- Products that do not meet the requirements of this Return & Refund Policy may not qualify for a refund, replacement, or exchange.
- If a return is initiated due to an error by Onyu.in, such as receiving the wrong product or receiving a damaged product, the return will be handled after verification.
- All returns are subject to this Return & Refund Policy and the applicable eligibility requirements.
- Approval of a return request does not automatically guarantee a refund or replacement until the returned product has been verified and inspected, where applicable.
By placing an order on Onyu.in and submitting a return request, you acknowledge and agree to the terms of this Return & Refund Policy.
I tried the cream and liked it, so I tried the mask pack as well, and it's really good. I use a mask 1-2 times a week, so I tend to buy a lot and stocked up. Haha.
The sheet is richly infused with a moisturizing essence that feels like applying a whole jar of cream. It adheres softly to the skin and retains moisture for a long time after use. It was comfortable to use without irritation, and after removing the mask, my skin felt significantly calmer and smoother. It finishes fresh and non-sticky, so I could use it without hesitation not only before bed but also in the morning. The pack contains four sheets, making it great for consistently managing my skin condition, and it is a mask pack I reach for often on days when my skin needs soothing and relief from dryness. I recommend this to anyone seeking moisturizing and soothing care.
It had plenty of essence and adhered well to the skin, so it was great to use. It keeps the skin hydrated and seems good for soothing. The only downside is the price! I'll definitely buy it again if there's a sale.
It has plenty of essence and adheres well to the skin, so it is great to use. It keeps the skin moisturized and helps soothe it, so I am satisfied. However, it is a bit expensive compared to the quantity, which is a shame. I will repurchase if there is a sale.
If you use this pack and then apply the 345 cream, your blemishes will be completely gone by the next morning!!
I tried using this to provide intensive care when my skin is sensitive and dry. The sheet adhered softly to the skin, and perhaps because it is a cream type, it felt like the moisture lasted for a long time after use. I liked that my skin felt comfortable and hydrated while wearing the mask, and it didn't feel tight even after I removed it. I was also satisfied with how my skin texture felt smoother without being overly sticky. I think it is a great mask pack to use on days when your skin condition isn't good or when it feels dry. I recommend it for when you want to soothe and moisturize without irritation! 😊
When I use this pack, it feels like my skin is truly moisturized from deep within, so it is a miracle item that I repurchase.
I used it all up, but I don't really notice any effect; it seems to control the darkness well.
Since it's a cream mask pack, it's very moisturizing. There is plenty of ampoule, so I'm applying the remaining ampoule to my neck as well!
It was good to use when my skin condition was poor because my oil and moisture balance was completely off. I think it is a product that is better to use in winter than in summer.
I used about three tubes of the cream from this line without any issues, so I decided to try the masks as well. I’ve always thought tea tree oil didn't agree with me, so I was surprised to find that both products contain tea tree leaf extract. Still, since the cream worked well, I figured these would be okay. The areas where I have hives are a bit itchy, but my skin seems fine overall. I'll have to use the rest to know for sure. Since it doesn't have a cooling effect, I recommend using it in the refrigerator.
I stock up on this as a moisturizing and soothing pack. When I sleep with this on, I wake up with glowing skin.
It's delicious! I think I'll keep buying this regularly!!!! I think I can get by with this snack whenever I need to lose weight from now on.
I was curious about this line's cream because it is so famous, so when I saw that there was a mask pack product, I decided to buy it during the Onyu sale. I haven't used it myself yet, but I have high expectations because I think I can conveniently experience the nourishment and moisturizing benefits of the famous cream with just one sheet.