Laneige Water Bank Gentle Gel Cleanser 250ml

At Onyu, every product is sourced directly from South Korea to ensure you receive 100% authentic Korean skincare, fresh inventory, and the latest products. Unlike traditional retailers, we carefully source your products after your order is placed, allowing us to deliver genuine Korean beauty products with excellent shelf life.

How Your Order is Delivered

Step 1 – Order Confirmation

• Once your order is placed, our team begins processing it with our trusted partners in South Korea.

Step 2 – International Shipping

• Your products are carefully packed and shipped from South Korea to Onyu's Quality Check & Dispatch Centre in India.
• This process typically takes 7–10 business days.

Step 3 – Quality Check & Domestic Delivery

• Once your order reaches our India facility, every product is verified for authenticity and packaging before dispatch.
• Your order is then shipped to your doorstep through our domestic courier partners, which usually takes 2–4 business days.

Estimated Delivery Time

The estimated delivery time for most orders is 12–15 business days from the date your order is placed.

Many orders may arrive sooner depending on:

• Flight availability
• Customs clearance
• Delivery location within India
• Courier partner timelines

Please note that delivery timelines are estimates and may occasionally be affected by customs inspections, severe weather, public holidays, or other unforeseen logistics delays.

Shipping Charges

Shipping charges are based on your total order value:

Order Value ( + Shipping Charge)

• Below ₹10,000 ( +₹99)
• ₹10,000 & Above FREE Shipping

Shipping charges are automatically calculated during checkout based on your cart value.

Why Do We Charge Shipping?

At Onyu, every order is imported directly from South Korea. Your products first travel internationally to our Quality Check & Dispatch Centre in India before being delivered to your doorstep. This allows us to provide:

• 🇰🇷 100% authentic Korean skincare
• ✨ Fresh inventory with longer shelf life
• 🌿 Latest Korean beauty launches
• 📦 Carefully inspected products before dispatch

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email and/or SMS, allowing you to track your shipment until it reaches your doorstep.

Delivery Timeline

📦 Order Placed

⬇️

🇰🇷 Products Sourced & Shipped from South Korea
(7–10 Business Days)

⬇️

🇮🇳 Onyu Quality Check & Dispatch Centre

⬇️

🚚 Domestic Delivery to Your Doorstep
(2–4 Business Days)

⬇️

🎉 Enjoy Your Authentic Korean Skincare

Estimated Delivery: 12–15 Business Days

Important Information

• All products sold on Onyu are 100% authentic and sourced directly from South Korea.
• Every order undergoes a final quality check before being dispatched within India.
• Orders containing multiple products may be shipped together whenever possible.
• Delivery timelines are estimates and are not guaranteed.
• Once an order has been dispatched, the shipping address cannot be modified.
• Customers are responsible for providing a complete and accurate shipping address and contact details.
• If a shipment is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges for re-delivery may apply.
• Onyu is not responsible for delays caused by customs clearance, natural disasters, public holidays, courier service disruptions, or other events beyond our control.

Our Promise

We are committed to delivering authentic Korean skincare with the highest standards of quality and care. Every order is sourced directly from South Korea, carefully inspected at our India Quality Check & Dispatch Centre, and delivered safely to your doorstep so you can shop with complete confidence.

At Onyu.in, every order is carefully sourced directly from South Korea and processed with great care. To ensure a smooth and convenient shopping experience, eligible returns are accepted in accordance with the terms and conditions outlined in this Return & Refund Policy.

Returns

Approved return requests may be accepted for:

• Refunds
• Replacements or exchanges

All return requests are subject to our eligibility requirements and verification process.

Refunds

If your return request is approved for a refund:

• The product must meet all applicable return eligibility requirements.
• The eligible refund will be processed through the original payment method used for the order.
• No return processing fee will be deducted from the eligible refund amount.

Replacements & Exchanges

If you request a replacement or exchange:

• No return processing fee will be charged.
• The returned product will undergo a quality inspection.
• Once the product passes the inspection, the replacement product will be processed and shipped.

Return Process

Depending on the nature of the return, the process may involve:

• Return shipping and logistics
• Product handling
• Quality inspection
• Packaging and processing

Customers may be required to follow the return instructions provided by Onyu.in to ensure the return is processed successfully.

Important Notes

• Returns are free for eligible and approved return requests.
• Products that do not meet the requirements of this Return & Refund Policy may not qualify for a refund, replacement, or exchange.
• If a return is initiated due to an error by Onyu.in, such as receiving the wrong product or receiving a damaged product, the return will be handled after verification.
• All returns are subject to this Return & Refund Policy and the applicable eligibility requirements.
• Approval of a return request does not automatically guarantee a refund or replacement until the returned product has been verified and inspected, where applicable.

By placing an order on Onyu.in and submitting a return request, you acknowledge and agree to the terms of this Return & Refund Policy.