Product Details
At Onyu, every product is sourced directly from South Korea to ensure you receive 100% authentic Korean skincare, fresh inventory, and the latest products. Unlike traditional retailers, we carefully source your products after your order is placed, allowing us to deliver genuine Korean beauty products with excellent shelf life.
How Your Order is Delivered
Step 1 – Order Confirmation
- Once your order is placed, our team begins processing it with our trusted partners in South Korea.
Step 2 – International Shipping
- Your products are carefully packed and shipped from South Korea to Onyu's Quality Check & Dispatch Centre in India.
- This process typically takes 7–10 business days.
Step 3 – Quality Check & Domestic Delivery
- Once your order reaches our India facility, every product is verified for authenticity and packaging before dispatch.
- Your order is then shipped to your doorstep through our domestic courier partners, which usually takes 2–4 business days.
Estimated Delivery Time
The estimated delivery time for most orders is 12–15 business days from the date your order is placed.
Many orders may arrive sooner depending on:
- Flight availability
- Customs clearance
- Delivery location within India
- Courier partner timelines
Please note that delivery timelines are estimates and may occasionally be affected by customs inspections, severe weather, public holidays, or other unforeseen logistics delays.
Shipping Charges
Shipping charges are based on your total order value:
Order Value ( + Shipping Charge)
- Below ₹10,000 ( +₹99)
- ₹10,000 & Above FREE Shipping
Shipping charges are automatically calculated during checkout based on your cart value.
Why Do We Charge Shipping?
At Onyu, every order is imported directly from South Korea. Your products first travel internationally to our Quality Check & Dispatch Centre in India before being delivered to your doorstep. This allows us to provide:
- 🇰🇷 100% authentic Korean skincare
- ✨ Fresh inventory with longer shelf life
- 🌿 Latest Korean beauty launches
- 📦 Carefully inspected products before dispatch
Order Tracking
Once your order has been dispatched, you will receive a tracking link via email and/or SMS, allowing you to track your shipment until it reaches your doorstep.
Delivery Timeline
📦 Order Placed
⬇️
🇰🇷 Products Sourced & Shipped from South Korea
(7–10 Business Days)
⬇️
🇮🇳 Onyu Quality Check & Dispatch Centre
⬇️
🚚 Domestic Delivery to Your Doorstep
(2–4 Business Days)
⬇️
🎉 Enjoy Your Authentic Korean Skincare
Estimated Delivery: 12–15 Business Days
Important Information
- All products sold on Onyu are 100% authentic and sourced directly from South Korea.
- Every order undergoes a final quality check before being dispatched within India.
- Orders containing multiple products may be shipped together whenever possible.
- Delivery timelines are estimates and are not guaranteed.
- Once an order has been dispatched, the shipping address cannot be modified.
- Customers are responsible for providing a complete and accurate shipping address and contact details.
- If a shipment is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges for re-delivery may apply.
- Onyu is not responsible for delays caused by customs clearance, natural disasters, public holidays, courier service disruptions, or other events beyond our control.
Our Promise
We are committed to delivering authentic Korean skincare with the highest standards of quality and care. Every order is sourced directly from South Korea, carefully inspected at our India Quality Check & Dispatch Centre, and delivered safely to your doorstep so you can shop with complete confidence.
At Onyu.in, every order is carefully sourced directly from South Korea and processed with great care. To ensure a smooth and convenient shopping experience, eligible returns are accepted in accordance with the terms and conditions outlined in this Return & Refund Policy.
Returns
Approved return requests may be accepted for:
- Refunds
- Replacements or exchanges
All return requests are subject to our eligibility requirements and verification process.
Refunds
If your return request is approved for a refund:
- The product must meet all applicable return eligibility requirements.
- The eligible refund will be processed through the original payment method used for the order.
- No return processing fee will be deducted from the eligible refund amount.
Replacements & Exchanges
If you request a replacement or exchange:
- No return processing fee will be charged.
- The returned product will undergo a quality inspection.
- Once the product passes the inspection, the replacement product will be processed and shipped.
Return Process
Depending on the nature of the return, the process may involve:
- Return shipping and logistics
- Product handling
- Quality inspection
- Packaging and processing
Customers may be required to follow the return instructions provided by Onyu.in to ensure the return is processed successfully.
Important Notes
- Returns are free for eligible and approved return requests.
- Products that do not meet the requirements of this Return & Refund Policy may not qualify for a refund, replacement, or exchange.
- If a return is initiated due to an error by Onyu.in, such as receiving the wrong product or receiving a damaged product, the return will be handled after verification.
- All returns are subject to this Return & Refund Policy and the applicable eligibility requirements.
- Approval of a return request does not automatically guarantee a refund or replacement until the returned product has been verified and inspected, where applicable.
By placing an order on Onyu.in and submitting a return request, you acknowledge and agree to the terms of this Return & Refund Policy.
I have always loved this Purito moisturizing cream and have been using it consistently. My skin tends to be prone to acne, but I am satisfied with this product because it keeps my skin hydrated without irritation and prevents breakouts from worsening. In particular, the texture is light and almost non-sticky, making it great for morning and evening use. It provides sufficient hydration, so my skin doesn't dry out and stays comfortable for a long time. I believe it is a product that can be used without hesitation even by those with sensitive, acne-prone skin. However, one day I ran out and tried to buy it again, but I couldn't find it at any offline Onyu stores. I visited several stores and searched diligently, but ultimately couldn't purchase it because there was no stock. In a rush, I ordered it from Coupang, but I was very disappointed when I received it because it didn't seem to be the authentic product. The packaging and texture were different from the product I usually used, so I stopped using it out of anxiety. Since then, I started using the Onyu app, and I found it really convenient. I could easily search for the products I wanted and check stock availability, so I didn't need to visit multiple stores. The ordering process was simple, and delivery was fast, so I was satisfied. Thanks to you, I was so happy to be able to repurchase the Purito moisturizing cream I used to use. As expected, after using it, I found that it suits my skin well and is comfortable to use even on acne-prone skin, so I am satisfied once again. I plan to continue repurchasing it in the future. Thank you so much for making it convenient to purchase such a great product on the Onyu app. ^^
It has a bouncy texture, but it applies quite smoothly and feels very moisturizing. It feels like a middle ground between a hydrating cream and a water-based moisturizer. I tend to experience a lot of inner dryness, so I don't usually use water-based moisturizers, but this one feels so hydrating that it makes my skin feel full of moisture from within. It soothes the skin gently, and it's also great when my skin feels hot. Makeup applies well, and since it isn't greasy, the finish is fresh.
I purchased this Panthenol cream for soothing purposes. It has almost no scent and is gentle, making it great to use without hesitation even on days when my skin feels sensitive. The texture is bamboo water-based, so it isn't heavy despite being a cream; it absorbs quickly and leaves no stickiness for long. If you apply a thick layer to dry, tight areas, it feels comfortable until morning, making it perfect as a cream for the changing autumn season. Since it comes as a duo set with a 15ml mini, it is also convenient to carry in your pouch and reapply frequently.
It's really moisturizing, so I bought the set of two, and it's definitely good. I think I'll keep buying it.
It's a little sticky, and it peels off a bit like dead skin when I wake up in the morning... haha. Still, it's moisturizing, so it's usable!
I am satisfied because it is moisturizing and absorbs well. It is comfortable to use without burdening the skin, and the moisture lasts for a long time without leaving the skin dry. It isn't too sticky, so it is great for daily use. It works well even for combination skin, so I have been using it consistently. 💗
This saved my skin barrier that was damaged by dermatological lasers. I had terrible breakouts, but my skin has recovered a lot since applying this.
I can't live without this. I started using it last year, and this is the only cream I use. It's seriously my absolute favorite.